Refund Policy

Effective date: October 4, 2026

All artwork from Irina Zadok Photography is delivered as a high-resolution digital download. No physical product is shipped. Digital files cannot be returned once they have been delivered, so please review the artwork and the License Artwork page carefully before you buy.

All Sales Are Final Once Downloaded

Once your file has been downloaded, the sale is final. We do not offer refunds or exchanges for a change of mind, for choosing the wrong image, or for how the image looks on a particular screen or print.

Exceptions

We will make it right if:

  • The file is corrupted or defective: it won't open, is incomplete, or is clearly damaged.

  • You received the wrong file: the image delivered is not the one you purchased.

  • You were charged twice: you accidentally bought the same image and license more than once.

  • You never received your download link: the link did not arrive, and a replacement link also fails to reach you.

Depending on the problem, we will send a replacement file or a new download link. If we cannot fix it, we will refund the affected purchase. For duplicate purchases, we will refund the duplicate.

Expired or Missing Download Links

Your download link is active for 24 hours. If it has expired or you can't find it, check your spam or junk folder first. Then contact us, and we will send a new link to the email address used for your original purchase. An expired link is not grounds for a refund, because we can always send a new one.

How to Request Help or a Refund

Email irinazartgallery@gmail.com or use our Contact page within 14 days of your purchase and include:

  • your order number;

  • the email address used at checkout;

  • the artwork title and license tier; and

  • a short description of the problem (a screenshot of any error helps).

We will reply as soon as we can. Approved refunds are issued to your original payment method. The time it takes for the refund to appear depends on your bank or card issuer.

License Upgrades

If you need broader use than your license allows (for example, moving from a Residential to a Professional / Commercial or Hospitality / Multi-Use License), please contact us with your order number and project details. We will confirm the options and pricing. A license upgrade is handled as a new arrangement and does not count as a refund.

Questions

Irina Zadok Gallery Parkland, Florida Email: irinazartgallery@gmail.com